One of the major challenges businesses face today is finding and retaining good staff. A critical part of the way many employees judge a business is how good their ‘on-boarding’ process is.
‘On-boarding’ basically refers to the process that allows a new employee to access all the information they need to firstly do the job they were employed for and secondly to find information they need about working in the business (such as expense and leave forms). The question is, how good is your ‘on-boarding’ process?
Every business, not matter how big or small can benefit from a systematic ‘on-boarding’ process. At its simplest this could be a checklist, at its most sophisticated it could be a web based portal including surveys, forms and video tutorials.
Technology can certainly help when it comes to creating and maintaining an ‘on-boarding’ process because it is simply a set of repetitive steps that need to be completed. The first step would be to get these processes down in some form of document. Next, that document needs to be made available in a place that everyone can access.
Once you have at least the basics in place you can start enhancing what you have. if you have a tool like SharePoint via Small Business Server or Office 365, you could create a central location to maintain all this ‘on-boarding’ information for new employees. The advantage of using something like SharePoint is that you can start automating some of these processes using the in built workflows.
Also, don’t overlook the fact that any ‘on-boarding’ will also involve some of your existing staff so having a process for them as well will make their lives easier. Most importantly, you need to ensure that you have a good mechanism to receive feedback on how the ‘on-boarding’ process can be improved, because it can always be.
Remember, whatever your process technology can help improve it when applied correctly. It may take some time to set up the right processes but they will pay dividends down the track in reduced time and improved employee engagement. Ultimately, this will result in greater employee retention and less staff costs and that is always a good thing.
Correct has developed a number of ‘on-boarding’ processes of its own and for clients so if you need assistance with any part of the process don’t hesitate to contact us.