Welcome to our IT Support
Blog Author: Aaron Smith | July 24th, 2013
We take our clients very seriously; after all, they are the lifeblood of our business.
It is really important to us that new clients experience a smooth transition to our IT services. Our new look Welcome Pack aims to give clients new to Correct Solutions an overview on the basics of getting started with us.
What’s included in a Welcome Pack?
- Our Core Values
- Office hours, contact details and escalation information
- Guidelines on how to enable your users to interact with us
- An overview of our products and services
- Basic information on the ordering process
- How you can expect to receive and approve quotes
- Payment options and our Network Care Program
- Working in partnership; what to expect from us, what we expect of you
- How to request support, the basic process of lodging a support request
- What to tell us about your issue when you need to lodge a request for IT support
To find out more about engaging with us or our new look Welcome Pack, visit our Contacts page and submit your details: