Understanding you better in 2016

Blog Author: Aaron Smith | February 17th, 2016

In support of Ryan’s 2015 blog about improving services in 2016, we are reviewing how we receive feedback from you, our users.

Correct is introducing a simpler method of asking for customer satisfaction for Service Tickets. At the completion of a Service Ticket, customers will be sent an email that asks for their feelings of the experience through the use of ‘smiley faces’:

  • I am happy with the experience I had with Correct Solutions
  • I am OK with the experience I had with Correct Solutions
  • I am unhappy with the experience I had with Correct Solutions
Post this you will also have the option of adding more detailed comments around your response and we welcome as much as you feel like giving!

This will help you to let us know exactly how you feel and therefore help Correct Solutions take steps to improve. We hope that you see this as an easier option to providing feedback that will drive better customer experiences.

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CORRECT SOLUTIONS

  • Unit 3 • 7 Anella Avenue Castle Hill, NSW 2154
  • Suite B • 3 Somerset Avenue Narellan, NSW 2567
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