There are a couple of stories that have been in IT news and we thought it was pertinent to feature them in our newsletter.
Firstly is the issue of the latest “Microsoft” scam – this has been going on for some time now and was even recently featured on A Current Affair. The moral of this story is; be aware of dodgy support calls. Some of our IT techs have actually received calls at home from a ‘support technician’ who wanted to diagnose some issues on their computer, so we know this to be much more than just an urban myth.
What to look out for: Callers stating they are from Microsoft or a company called “Online PC Manager” claiming there is bad data installed on all Windows computers and asking you to press the Windows button and ‘R’ – which brings up the ‘run’ dialogue. (For a full example of one of these calls, click here).
Our advice is to firstly make sure your friends and family are aware of the scam; and if you get a call either hang up immediately or (for the more sadistically inclined) have some fun with it and string them along for an hour and a half until they hang up in frustration.
The other issue we wanted to highlight was a release on www.securelist.com about the IT Threat Evolution for the first quarter of 2011.
“In Q1 2011, there were 28,752,203 vulnerable applications and files detected on users’ computers.” The top 10 included Adobe Reader, Adobe Flash Player, Sun Java, Apple Quicktime and Adobe Shockwave.
The most important advice we could give you is to make sure you keep these applications up-to-date with the latest patches, as that is where these sorts of vulnerabilities are addressed. Clients who have their office PCs under one of our Network Care Plans are always kept up to date with Flash/Reader and Java, but make sure that you are patching any PCs that aren’t covered and of course, your PC’s at home.
Be sure to get in contact with our support team if you would like more information on either of these topics.