Correct Solutions is actively involved in supporting the SMB/SME IT Industry.
What we do:
We help other SMB IT Pro's and Resellers with issues they are having troubles dealing with, be it:
- An issue you are having troubles resolving
- Needing a 3rd party view on a client's network
- Assistance in planning new networks or large scale rollouts
- Developing and setting up multi-site environments
We have a very simple partnership agreement that says what we will and won't do (like speaking with your clients directly). We also have a Non Disclosure Agreement that we both sign to protect each other and our clients.
Why choose Correct?
We are a small business too, we know the issues you face; chances are we have faced them as well.
- We won't take your clients, if your clients contact us we won't complete any work unless you approve us to do so.
- We have 11+ years experience in supporting our clients.
- We have developed many Best Practices over the years, many of them are shared with partner companies.
- As at November 2008 we are supporting / working with 16 other IT service companies.
What others say:
"I would like to thank you and show you my appreciation for all your hard work and help...I am very grateful and humbled by your talent and effort..."
Amir Loupo, ITX Pty Ltd
"Correct Solutions provides us with an invaluable resource of knowledge and onsite support for our client base when required. In areas where our clients call upon us for solutions where we may not internally have the resources to cater for, calling on Correct Solutions expertise is a cost effective and practical alternative."
Greg Vincent, Blakehurst I.T. Pty Ltd
Community Work:
Correct solutions helped start the Sydney SBS Users Group in April 2002, since then it has grown and in early 2008 became a registered association called SMB IT Pro - Sydney (www.smbitpro.com.au).
Both Ryan Spillane and Wayne Small have presented Small Business Server, technical and business related sessions around the world. Some of these include SMB Nation in Seattle (Microsoft Campus), SMB Migration and Tech Ed Australia.
Hosted Kaseya:
Correct Solutions offers Hosted Kaseya to their Partners to help them provide top level service for their clients while maintaining an economical advantage.
Kaseya is some of the best remote management and MSP systems available in the market, Correct Solutions uses Kaseya to monitor and maintain our own clients' networks. For smaller companies the costs to get started with MSP systems can be prohibitive, there are several companies that offer hosted MSP systems on a commercial basis (and make a living from it).
We offer it to help give smaller IT companies the tools to mix it with the much larger companies (in turn that allows us to buy larger quantities of Kaseya licences which helps us too).
Kaseya offers:
- Flexible Administration
- Remote Control of Servers and Desktops
- Patch Management and Deployment
- Network Health Reports
- Maintenance Scripts and Self Healing Scripts
- Software Deployments and Auditing
Hosted ConnectWise / Helpdesk
ConnectWise is the leading Practice Management Software specifically designed for IT Service Providers and IT Companies. Correct Solutions went live in the ConnectWise PSA software 1/12/07 and have seen a huge positive change to the company.
ConnectWise offers:
- Service Ticketing & Scheduling
- Project management & Project Charting
- CRM and Marketing / Opportunity management
- Full Client Portal for job ticketing / tracking / invoices
- SLA / Agreement Management
- Performance / Utilisation Management and Reporting.
- PDA / Exchange / Accounting integration
- Web & .Net front ends
By allowing our Partner IT clients to use our support system it offers those partners considerable benefits...
- Centralised Ticket management (No longer the office whiteboard)
- Concise time tracking (no more having to cross-check weeks of calendar items for invoicing)
- Saves putting in a dedicated server and licensing
Something out of the square:
Want to take a holiday but have no one to watch over your clients? Simply mark the jobs attention the jobs to us and we will look after them while you are away.
Is an issue / ticket getting too hard to solve? Push it up the line and let one of us take a look at it, many companies do this now by calling us when they have issues; by utilising ConnectWise these issues can be raised electronically and we know what you have already tried simply by reviewing the ticket.