Microsoft Partner of the Year Award - Finalists announced!
11 August, 2009
"Dear Correct Solutions,
Congratulations! You're a 2009 Microsoft Australia Partner of the Year Award finalist.
It is our great pleasure to inform you that your company's solution has been selected by Microsoft judges as a finalist for the Australia Partner Conference 2009 (APC) Partner of the Year - in the category, Small Business Solution Partner of the Year.
Best regards,
Microsoft Australia Partner Team"
We now wait with much anticipation for the winners to be announced in early September 2009...
Microsoft Security Advisory
8 July, 2009
Microsoft Security Advisory: Vulnerability in Microsoft Video ActiveX control
"Microsoft is investigating a privately reported vulnerability in Microsoft Video ActiveX Control. An attacker who successfully exploited this vulnerability could gain the same user rights as the local user. When using Internet Explorer, code execution is remote and may not require any user intervention.
Customers may prevent the Microsoft Video ActiveX Control from running in Internet Explorer, by using the solution found here.
By preventing the Microsoft Video ActiveX Control from running in Internet Explorer, there is no impact to application compatibility."
All Correct Solutions' clients who are currently under a Network Care Plan will be protected as soon as possible. For more details, check out the Microsoft Security Advisory (972890) or contact us on 02 8831 8200 to discuss your concerns.
Correct Portal Update
29 April, 2009
If you are a regular user of our Support Portal, you'll have noticed some changes recently. These are due to an update of our Practice Management System, ConnectWise. If you read that first line and thought to yourself…"What the heck is the Support Portal??", then read on.
As we've talked about in past editions of that's Correct, ConnectWise manages the procedures and scheduling of all of our client's service tickets. The Correct Solutions Support Portal is our client's window into that world. It allows you to log in, create support requests, view and update the status of existing support requests, attach screenshots and even download PDF copies of invoices. Administrators can add new users and set access levels for other members.
Essentially it provides you with a whole new level of visibility over what's going on at our end. It can also be used to easily and effectively provide us with the information we need to prioritise and troubleshoot the issue you are having.
When you lodge a support request via the Portal, try to answer as many of these questions as possible:
- Detailed description of the problem - what is happening?
- Is this problem affecting only you, a few people or everyone?
- Does this stop you from doing your job?
- What were you doing when the problem came up?
- What other programs were open?
- When was your computer last shutdown/restarted?
- Does the problem reoccur? Can you replicate the problem?
- Is the issues stoping the company from functioning - is this a systems down?
- If it's a printing issue, can you print to another printer?
There is an Emergency box which escalates your issue and helps us solve critical issues promptly. Emergency / Urgent conditions would be:
- Server down
- Main accounting computer down and payroll can't be sent
- Any other critical issue effecting your business operations
Of course, having the answers to these questions at hand if you ring the Help Desk is also very helpful and assists us in assisting you faster.
If you haven't used the Support Portal and would like to know more, email support@correct.com.au to request a username and password.
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