It's Here! - Office 2010 Update
2 June, 2010
On May 13, Microsoft announced the release of Microsoft Office 2010, SharePoint 2010, Visio 2010 and Project 2010 - we're excited to confirm that these products are now available!
Volume License customers with active Software Assurance (SA) are able to download the products via the Volume Licensing Service Centre, while customers without SA are able to purchase the new products through Volume Licensing. Call us for more details...Important notice regarding changes to the Internet
5 May, 2010
There is a bit of a buzz in the IT industry at the moment about a major change that will be occurring to the Internet's "DNS" - domain name system.
"On May 5 (US time), the world's top domain authorities (led by ICANN, the US Government and Verisign) will complete the first phase of the roll-out of DNSSEC (Domain Name System Security Extensions) across the 13 root servers that direct user requests to the relevant websites on the Internet." [source]
These changes are being brought into effect in an attempt to improve Internet security, which is great - but it is important to acknowledge that it is a major change and may cause issues. It is to be expected that some organisations may start experiencing Internet access issues after the upgrade has been carried out
This is just a heads up regarding the matter - of course, if you experience any issues with Internet connectivity please contact us, as you normally would with:
- a description of the issue you are having
- whether it is affecting everyone, or only you
- when you noticed the problem started occurring
- Notes or screenshots of any error messages that you are getting.This as always, will help greatly in diagnosing the issue you may be having.
Behind the scenes, as part of our managed services, we are working to confirm that these changes will not adversely affect our clients on Network Care Plans. Any anomalies that we uncover will be communicated in due course.
We will keep in touch regarding any further developments concerning this issue.
Changing ISPs or upgrading your plan?? Avoid downtime!
31 March, 2010
As we have mentioned in previous newsletter articles, your business relies on its Internet connection considerably these days. Many businesses, as part of their normal review processes, decide to change their Internet Service Provider (ISP). This could be for various reasons - better service, faster connection, higher data allowance etc. These are all very valid and often making a change can achieve considerable results. However, the process does need to be managed carefully to avoid interruptions to Internet services, especially email.
Behind the scenes there is a system known as DNS that tells other computers how to "find" you on the Internet. When you change your ISP or often even just upgrade your account with the same ISP your IP addresses will change and unless the DNS is also updated nothing will be able to find you. These DNS changes can take anywhere from 24-72 hours to update across the internet, meaning you may not have any email for some hours or even days if not carefully planned beforehand.
If you are contemplating changing your ISP or upgrading with your existing ISP please let us know as far in advance as possible as we can usually make some preliminary changes to minimise interruptions to your services. We may also be able to assist with your choice of ISP or Internet plan.
An even better option is to allow us to take over the total management of your domain. We already do this for the majority of our clients. There are several benefits to having us manage your domain for you. We manage the renewal process so your domain never expires. We manage the DNS for you so we can easily make changes if/when required. If we aren't managing your domain/DNS and you would like us to please contact us and we'll be happy to discuss it with you.
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