News

Over the past few months we have been implementing a new job tracking system.  Each time you call us or email us for support, it is of upmost  importance that we keep track of the work that we do to solve the issue.  ConnectWise is all about improving how we do our business and the quality of service that we provide to our clients.

For years Accountants and Lawyers have used Practice Management Software to offer their clients a service that comes with a level of consistency and continuity.  Until ConnectWise there has really been nothing designed for the IT Industry that was able to offer the benefits that this software will afford our  clients.

This new system provides complete  visibility into the process of a job and is a far more accurate way of tracking our time - both work carried out for our clients, as well as any work that we do internally.

ConnectWise gives us far greater scope for capturing, planning and scheduling your support requirements.  It sees our staff  members as resources and as such they can be scheduled much more effectively.  We can see at a glance what tickets need to be worked on and schedule technicians to carry out the tasks required in a traceable manner that is transparent to you.

What it all means for you?

Over the next few months we will be speaking to you personally about a number of changes you can expect to see - if we haven't spoken to you  already.  But here is a quick summary of what ConnectWise means for you:

Email notifications - When new jobs are created, jobs in progress are closed or are waiting on further information from you; the system will issue an Email notification.  This keeps you up to date with progress and helps you to assist us in ensuring the advancement of your jobs.

Customer Portal - You will have the ability to lodge jobs by phone and email (as you have in the past), but also through the ConnectWise Customer Portal.  Via the   Portal you can lodge new jobs, see your existing jobs and see their statuses.  You can also make decisions about who in your company can lodge jobs via the Portal, who can see invoices and who can see view all activity regarding your company.

We also have the ability to collect job signatures for site visits on our PDA's at the completion of a job.  When the engineer synchronises back to the office the system will notify you, outlining the details of works completed.

ConnectWise is designed to add convenience and visibility for our clients.  If you have any questions feel free to contact us to discuss further...

Chief Technology Specialist for Correct Solutions, Wayne Small, last night met with Trend Micro's CEO Eva Chen, who was in Sydney talking to Trend's partners about the company, the products and the future directions that Trend Micro are taking.

Eva told of how, in this new digitally connected world, that relying on just one single layer of protection was no longer good enough. Whilst the majority of viruses are email based, more and more attacks are blended threats, looking for a combination of unpatched machines, combined with web based infections. Trend Micro believes that simple pattern matching (the primary way virus infections are detected now) is no longer good enough.

Trend have been researching methods that can work inside the network infrastructure itself to look for malicious traffic and stop things from spreading even before an outbreak has taken place. Eva also talked about how we have a responsibility to protect our friends, family and business operations because the threat is so very real.